Shipping & Returns
Shipping Cost
Shipping price is calculated based on the delivery address and will be auto calculated for you when you go through the checkout process. The costs below are an approximate indication of shipping costs:-
UK
Goods are usually send out by DPD but can be sent by a variety of different courier services including DHL, Parcelforce and Royal Mail. All packages must be signed for.
Next Day £9.99
Next Day pre 12pm £12.99
Next Day pre 9am £15.99
Sat delivery £18.84
Outside UK (excluding Germany, Sweden, Portugal and Finland)
Goods are sent by a variety of couriers including DHL, Parcelforce (your local country postal system), Fedex, or UPS.
European Shipping £33
NOTE: Orders placed before 3.30pm are guaranteed to be delivered within the above delivery times. If after 3.30pm please call us on 0845 121 8800 or email us as on some models its possible to still deliver even up to 5pm. All UK and EU shipping costs exclude UK vat (20%). Rest of world and non EU countries do not pay any UK vat.
Currently we are unable to ship to Germany, Sweden, Portugal and Finland.
Delivery Speed / Timescales
UK - We offer fast delivery worldwide including a range of timed delivery options in the UK including before 12pm and before 9am as well as Next Day (before 6pm). Orders placed before 3.30pm are ordinarily guaranteed to be delivered within these delivery times. If after 3.30pm please call us on 0845 121 8800 or email us as on some models its possible to still deliver even up to 5pm.
International - All goods are shipped from the UK. Our warehouse is situated next to Birmingham airport to ensure the fastest delivery speeds possible.
EU (including Channel Islands) - 2-5 working days
USA/Canada - 3-5 working days
Rest of the world - 3-7 working days.
We can also offer quotes for faster international deliveries on request. Please use our contact form or call us on 0845 121 8800 for a bespoke quote.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
We use a range of courier services and all UK deliveries are sent mainly via DHL and occasionally via Parcelforce or Royal Mail. For international services we use a variery of couriers incuding Royal Mail, Parcelforce, Fedex, UPS and DHL. We reserve the right to change these services at any time. We can offer bespoke quotes for international deliveries on request.
All items are subject to stock availability and we reserve the right to cancel any item ordered at any time and provide you with a full refund.
When we deliver your items to you will be asked to sign for the goods to acknowledge that you have received them.
If your goods fail to arrive within 28 days of dispatch, you will have the option of either a full refund or a replacement shipment as soon as we have investigated with the courier.
Where an incorrect address has been given to Personal Projector Limited with the order we reserve the right to charge for any extra carriage costs incurred.
Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time. Please sign the consignment document 'UNCHECKED', as we cannot otherwise accept any claims for damage in transit.
All deliveries are made from the Personal Projector offices in the United Kingdom.
Deliveries are made by courier and require a signature on delivery, for this reason, it is not possible to deliver to a PO Box address. If a PO address is used in the address and it is returned to us you must pay for the redelivery costs to another address as its not possibleto manually check all addresses for PO addresses. This applies particularly to Cyprus or countries where PO box is used as standard term on the address
Returns
We offer a simple and easy returns service providing you with complete piece of mind and all our products come with a 12 month warranty. In the event of any returns simply contact us on 0845 121 8800 to arrange the return and obtain the correct return address for your product (please do not return packages without phoning or emailing first).
To avoid buying a projector that does not suit your needs we strongly advise you to call us before purchase so we can advise you on the best pico projector for your needs and environment. There are many instances where pico projectors are not suitable applications such as in bright light conditions, outdoors or in direct sunlight.
Its worth noting that pico projectors are not as bright as traditional projectors and should always be purchased with this in mind – they are designed to be portable, easy to use and flexible enough so the user can move to a room where the lighting conditions can easily be changed to either a dark or medium light environment. In general the more expensive the pico projector the brighter the projector will be and due to their miniscule size, pico/micro or pocket projectors are NOT a replacement for traditional projectors and must be purchased for use in the right conditions. However Palm or Portable Pro range of projectors are more in line with a traditional projector's brightness levels.
When returning any package you must ensure all goods are properly packaged and boxed prior to return as any damaged goods cannot be accepted. You must pay for any return postage costs. Only packages returned in pristine condition with all packaging can be exchanged or refunded.
Returning Non faulty goods: Unlike many high street retailers or online shops we do allow returns for most of our projectors even if the product has been opened and used for testing purposes subject to it being returned in pristine condition with all the packaging.
Please note due to restrictions imposed on us by certain manufacturers we cannot accept non faulty returns of any projector models from Optoma, Viewsonic, Casio, Philips or Aiptek therefore please be very careful to check the specification and product before purchasing as you may not be able to return them. In certain cases and at the companies discretion goods maybe accepted back with a 20% restock fee. All other models of projector can be returned within 7 days as per the terms below.
You have 7 days to apply for a refund (if the goods are faulty see below). Once you have emailed Personal Projector (using the contact form above) and notified us of your return you have 7 working days to return the product. If outside of this period we reserve the right to refuse the goods without refund or to charge a 20% restocking fee at our discretion.
A refund will be provided within 30 days. You can either arrange a free exchange for another product or request a refund. Only one exchange can be made per customer per order.
After 7 days, returns will only be accepted in the event the goods are faulty.
Goods that are returned for repair in December/ January may incur an extra 2/3 weeks processing time due to Chinese new year and other holidays.
Returning Faulty Goods: If within the warranty period please contact us on 0845 121 8800. We will inform you where the goods need to be returned so we can arrange a repair. Please DO NOT send to any of the addresses marked on the website or this will considerably delay your return.
Claims for damage, delivery discrepancy etc. should be made within 7 days of delivery - claims will not be accepted after this time. Please note, in cases of claiming for damage the product and the packaging must be retained for inspection, otherwise this will invalidate any claim submitted.
If any goods are returned in an incomplete manner or without pristine packaging, Personal Projector at it's discretion can either reject the returned item as incomplete and return the goods at the customers expense, or Personal Projector can charge the customer a sum equivalent to the replacement cost of the missing item - this can include small items such as manuals, cables, batteries, styli, etc. If we cannot replace the missing items then Personal Projector may charge the customer a fee to compensate Personal Projector for any replacements.
Personal Projector will do everything possible to facilitate any returns or cancellations. If you have any queries please contact us on +44 (0)845 121 8800 or email us (using the contact form above).
VAT, Import Duty and Other Sales Taxes
All prices listed on the site exclude VAT unless stated otherwise.
VAT is charged on all shipping costs including postage and packaging.
For all countries outside of the EU, for example USA, Switzerland or Taiwan - no VAT is charged.
Our VAT registration number is GB 939 712589.
Many countries charge duty on goods at the point of import. You should always confirm what the import tax and duties will be before placing your order, these charges will normally be accepted by the courier used to deliver your goods and passed on to you at the point of delivery. It is your responsibility to pay these charges. Please note this charge is levied by your government not by Personal Projector and we have no control over it. If you or someone acting on your behalf rejects the goods at the point of delivery then Personal Projector Limited will charge you for all the associated delivery and administration charges.
You can work out the cost of import tax at the following location:
DISCLAIMER: This is a 3rd party source for information purposes only, we recommend that you seek definite costing before placing an order. We are not liable for an discrepencies between the price provided from above and your own calculation and cannot be held responsible for any resulting assumptions, costs or figures.
For full terms and conditions see