Returns Update: Extended Christmas Returns Period
Orders placed between the 13th and 22nd December will benefit from an extended returns period. If a product is not suitable then please email us by December 31st for an exchange or refund (on items returned in new condition). Refunds/Exchanges will be processed from Tues 8th January after the holidays.
For most shipping this can be calculated directly from your postcode at the Shopping Cart.
We can also provide DHL NEXT DAY DELIVERY WORLDWIDE if the order comes through early enough to us (please email us or call or use the live chat if you require that service).
Shipping Cost / Shipping price are calculated based on the delivery address and will be auto calculated for you when you go through the checkout process. The costs below are an approximate indication of shipping costs:-
UK We offer a premium and extremely reliable timed delivery service using Interlink (and very occasionally Parcelforce and Royal Mail)
Delivery Notifications - If you can provide a mobile number and/ or an email address when you place your order, Interlink will send you a text and/or an email on the day of delivery with an estimated delivery window which is normally accurate to 1 hour (For example, between 13:00 and 14:00) so you are not waiting around all day for a parcel delivery. If you download the DPD app this can sometimes be accurate to within 15 mins notifying you exactly on the map where the driver is currently located and when he will be with you!
All packages must be signed for. Shipping prices (exc vat) and are weight dependent :
Next Day £8.32
Next Day pre 12pm £14.99 - £17.99
Next Day pre 10.30am £20.99 - £25
Sat delivery £22.99 - £25.99
Two Day Delivery £28.06 flat rate up to 30kg
Two Day Delivery £15.41 flat rate up to 30kg
Next Day Delivery £16.99
Outside UK Goods are sent by a variety of couriers but mainly DPD, DHL or Parcelforce (your local country postal system).
If the delivery address is within Europe then an estimated delivery window of 2 hours will be provided (For example, between 13:00 and 15:00). Goods are usually sent via Parcelforce / GLS (but can be sent by a variety of different courier services including Parcelforce and Royal Mail).
European Shipping- flat rates range from £14.10 to £57.58 based on all packages up to 31.5kg. For accurate costs to ship to your address, please proceed to the checkout.
Rest of World Shipping- calculated based on country and weight. For accurate costs based on your delivery address, please proceed through the checkout. Reduced rate countries include Australia, China, Japan and USA.
*All above shipping pricing costs exclude VAT
NOTE: We make every attempt to ensure that orders placed before 15.00 GMT / BST are delivered within the above delivery times. If you wish to place an order after 4pm please call us on 0845 121 8800 or email us as on some products its possible to still deliver even up to 5pm GMT / BST.
All UK and EU shipping costs exclude UK vat (20%).
Rest of world and non EU countries do not pay any UK VAT.
Delivery Speed / Timescales
UK - We offer fast delivery worldwide including a range of timed delivery options in the UK including before 12pm and pre 10.30am as well as Next Day (before 6pm with 1 hour window delivery slots). Orders placed before 16.00 are ordinarily guaranteed to be delivered within these delivery times. If after 15.00 please call us on 0845 121 8800 or email us as on some models its possible to still deliver even up to 5pm.
International - All goods are shipped from the UK.
EU (including Channel Islands) - 2-5 working days
USA/Canada - 3-5 working days
Rest of the world - 3-7 working days.
We can also offer quotes for faster international deliveries on request. Please use our contact form or call us on 0845 121 8800 for a bespoke quote. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. Delays are rare to our courier services but they can happen especially in busy periods and no refunds can be made for delays to any postal service whatsoever. However Interlink / DPD courier services are very reliable in general and delays are rare.We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. For international services we use DPD or Parcelforce (and also can access Fedex, UPS, Royal Mail and DHL). We reserve the right to change these services at any time. We can offer bespoke quotes for international deliveries on request.
All items are subject to stock availability and we reserve the right to cancel any item ordered at any time and provide you with a full refund.
When we deliver your items to you will be asked to sign for the goods to acknowledge that you have received them.If your goods fail to arrive within 28 days of dispatch, you will have the option of either a full refund or a replacement shipment as soon as we have investigated with the courier.
Where an incorrect address has been given to Personal Projector Limited with the order we reserve the right to charge for any extra carriage costs incurred.
Claims for damage, delivery discrepancy etc. should be made within 24 hours of delivery and any photographic evidence should be immediately submitted. Claims will not be accepted after 24 hours. Please sign the consignment document 'UNCHECKED', as we cannot otherwise accept any claims for damage in transit.
All deliveries are made from the Personal Projector offices in the United Kingdom.
Deliveries are made by courier and require a signature on delivery, for this reason, it is not possible to deliver to a PO Box address. If a PO address is used in the address and it is returned to us you must pay for the redelivery costs to another address as its not possible to manually check all addresses for PO addresses. This applies particularly to Cyprus or countries where PO box is used as standard term on the address.